Terms of Service

Last updated: 2 November 2026

These terms apply to shtator.com and to the services of SHTATOR Agency. By using the site, you agree to them.

1. Who we are

shtator.com is the website of SHTATOR Agency, operated by LK ITA GROUP SH.P.K., a limited liability company registered in the Republic of Kosovo on 21 November 2025, unique identification number 812352582, based in Lipjan, Kosovo. Email: info@shtator.com.

2. Our services

We offer branding, websites and apps, marketing and ads, and video and photography. The scope, deliverables, timeline and price of each project are set out in a written proposal or agreement. Where that agreement and these terms differ, the agreement applies.

3. What we need from you

You give us the access, materials, feedback and approvals the project needs, on time. Delays on your side can move the timeline. You confirm that you have the rights to any material you send us, such as logos, photos and text.

4. Payment

Payment schedules are set in each agreement. Invoices are due by the date shown on them. If a payment is late, we may pause the work or hold the deliverables until it is paid.

5. Who owns the work

Everything we create stays the property of LK ITA GROUP SH.P.K. until the project is paid in full. Once it is, the rights to the agreed final deliverables pass to you. Drafts and unused concepts stay ours. We may show the finished work in our portfolio and on our social channels, unless we agree otherwise in writing.

6. Results and liability

We work for the best results, but we can't guarantee specific numbers, such as sales, followers or search rankings, because they depend on platforms and markets outside our control. We are not liable for indirect or consequential losses, and our total liability for a project is limited to the amount paid for it. Nothing in these terms limits liability that Kosovo law does not allow us to limit.

7. This website

The text, images, videos and logos on this site belong to SHTATOR or to their owners and may not be copied without permission. The site links to services run by others, such as Google, YouTube, Meta and Behance; their own terms apply there. We may change the site at any time.

8. Privacy

How we handle personal data is explained in our Privacy Policy and Cookie Policy.

9. Changes to these terms

We may update these terms. The version on this page, with its date, is the one that applies.

10. Law and disputes

These terms, and any agreement for our services, are governed by the laws of the Republic of Kosovo. If a dispute comes up, we first try to settle it by talking. If that fails, the competent court in Kosovo decides.

11. Contact

Questions about these terms: info@shtator.com · LK ITA GROUP SH.P.K., Lipjan, Kosovo

This version replaces the Terms of Service of 12 September 2026.