Privacy Policy
Last updated: 8 November 2026
1. Who we are
SHTATOR Agency ("SHTATOR", "we", "us") is operated by LK ITA GROUP SH.P.K., a limited liability company registered in the Republic of Kosovo on 21 November 2025, unique identification number 812352582, based in Lipjan, Kosovo. LK ITA GROUP SH.P.K. is the controller of the personal data described in this policy.
For any privacy question, write to info@shtator.com.
2. What this policy covers
This policy applies to shtator.com, to messages you send us, to job applications, and to calls you book with us. It does not cover other websites we link to, such as Google or YouTube; their own privacy policies apply there.
3. What data we collect
- When you use the contact form: your name, company, email address, phone number (optional), the services you're interested in, your budget range, when you want to start, and your message.
- When you book a call: your name, email address and the time you choose. Bookings are handled by Google Calendar, and the call takes place on Google Meet.
- When you email us: your email address and whatever you include in your message.
- When you apply for a job: your name, email address, CV or portfolio, and anything else you send to careers@shtator.com.
- When you browse the site: technical data such as your IP address, browser, device type and the pages you visit. Our hosting provider records some of this in server logs; the rest is collected through cookies, only if you agree to them (section 8).
- When you watch a video: videos play through YouTube in privacy-enhanced mode. YouTube receives data only after you press play.
4. How we use your data, and why we're allowed to
| Purpose | Data | Legal basis |
|---|---|---|
| Reply to your message or request | Form and email data | Steps you ask us to take before a contract; our legitimate interest in answering inquiries |
| Arrange and hold a call | Booking data | Steps you ask us to take before a contract |
| Prepare a proposal and deliver our services | Contact and project details | Contract |
| Consider your job application | CV and application details | Steps you ask us to take before a contract |
| Keep the site secure and working | Server logs | Legitimate interest |
| Understand how the site is used | Analytics cookies | Your consent |
| Measure our ads and show relevant ones | Marketing cookies | Your consent |
| Meet legal obligations, such as accounting | Invoices and contract records | Legal obligation |
We don't sell your personal data, and we don't use it for automated decisions that affect you.
5. Who we share it with
We share personal data only with the service providers we need to run the site and our business, and only for the purposes above:
- Hostinger: website hosting and email
- Google: Calendar and Meet for bookings; Google Analytics, if you accept analytics cookies; YouTube for videos
- Meta: Meta Pixel, if you accept marketing cookies
- The contact form and the cookie banner run on shtator.com itself; form messages reach us by email through Hostinger.
We may also share data when the law requires it, for example with tax authorities or courts.
6. Transfers outside Kosovo
Some of these providers, such as Google and Meta, process data outside Kosovo, including in the European Union and the United States. We use only providers that offer safeguards for international transfers, such as standard contractual clauses, and we follow the transfer rules of Kosovo's Law No. 06/L-082.
7. How long we keep it, and how we protect it
- Messages and bookings that don't lead to a project: up to 12 months after our last contact.
- Job applications: up to 6 months after we receive them. You can ask us to delete yours sooner.
- Client and contract records: for as long as the contract runs, then as long as accounting and tax law requires.
- Analytics data: kept for 14 months, the retention setting we use in Google Analytics.
- Server logs: according to our host's standard settings.
We protect personal data with access controls, encrypted (HTTPS) connections and up-to-date software. Only those who need the data to do their work can see it.
8. Cookies
SHTATOR uses cookies and similar technologies to keep the site working, to understand how it is used and to measure our ads.
- Essential cookies: needed for the site to work securely, including remembering your cookie choice. Always on.
- Analytics cookies: help us understand how visitors use the site (Google Analytics). Only with your consent.
- Marketing cookies: measure our ad campaigns and help show relevant ads (Meta Pixel). Only with your consent.
On your first visit, the cookie banner lets you accept all, reject all, or choose. You can change your choice at any time through the "Cookie settings" link in the footer, and you can also block or delete cookies in your browser settings. Full details, including each cookie and how long it lasts, are in our Cookie Policy.
9. Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct or complete it
- ask us to delete it
- ask us to limit how we use it, or object to it
- receive the data you gave us in a common format, to take it elsewhere
- withdraw your consent at any time; this doesn't affect what was done before
To use any of these rights, email info@shtator.com. We reply within one working day and complete your request within one month at the latest.
If you think we have handled your data wrongly, you can file a complaint with the Information and Privacy Agency of the Republic of Kosovo (aip.rks-gov.net (opens in a new tab)), or with the data protection authority in your country.
10. Children
Our services are for businesses. The site is not meant for children under 16, and we don't knowingly collect their data.
11. Changes and contact
If we change this policy, we'll publish the new version on this page with a new date.
Questions: info@shtator.com · LK ITA GROUP SH.P.K., Lipjan, Kosovo